12th, Oct 2020

How to Boost Customer Experience Using Behavioral Data

Over a few years, the digital landscape has witnessed both growth and competition. This is also the present scenario. This scenario has compelled many marketers to burden their customers with ill-timed, irrelevant, and unwanted information. However, advanced marketing involves everything from catching attention to branding.

From the inception of online marketing, the marketers have been haunted by a difficulty in understanding the stage of the buyers in their buyers’ journey.  It is important to understand so that the marketers can send the right message at the right time.  If you too are facing the same problem, we have a solution for you. All you need is to analyze and utilize behavioral data properly.

What is Behavioral Data?

Behavioral data is nothing but page views, email signup numbers, number of site visits, IP, locations, time, and amount of activities. This data is created and stored in the form of an event. This event refers to an action that has been initiated with “properties” or metadata. Properties or metadata describe an event.

For instance, an event might be a “site visit” and a device type might be a property for the event. It would help you consider events as the “what” and the properties as the “when and where”.  Here, ‘who’ is the customer by whom the action has been initiated.

To utilize behavioral data properly, it is important to understand the types of data you can access. Listed below are such kinds of data.

First-Party Data

You should collect second data through your own sources such as websites, apps, social media etc. These sources provide basic information on a consumer. Although first party data gives an insight into a customer’s activity, it offers a limited view. Once a visitor leaves your site, you are left in the dark with no information. At the same time, you won’t know what activity consumers have performed prior to visiting the site.

Second-Party Data

Your second-party data is first-data of another organization. This is available for your use. This kind of data offers ultimate control of data that you are buying.  It is also effective for targeting. It will let you know when a customer is visiting your competitors is not visiting your site. This is the best thing offered by second-party data.

Third-Party Data

This kind of data can be purchased by an aggregator from other sources in the form of a package. Third-party data engages many secret sauces that you should trust. It doesn’t offer a lot of control in terms of understanding and the levels of manipulation contained by the third-party application. Third-party data proffers a holistic view of the customer’s buying experience by defining how a prospect is interacting with sites. However, sometimes this data can be wrong or too broad to be efficient enough.

Bottom Line

Behavioral data is vital because unlike demographics behavior always keep changing. Demographics and personas are utilized to market and these are made generalized.  You can use behavior at a group level. It will enable you to address to actual goal at every level individually. By accessing to these behavioral data signals, which are delivered by smart platforms, can help us learn where the buyers are in their buyer’s journey. This way, you can identify difficulties faced by the buyers and solve them.

To know more about latest technologies and online marketing, don’t miss the coming blogs!